Refund policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you are not, please read our return and refund policy below.
Returns
- You have the right to cancel your order and return your items within 14 days of receiving your goods, in line with UK consumer law.
- To be eligible for a return, your item must be in its original condition, unused, and in its original packaging (where applicable).
- Certain goods may be exempt from being returned for hygiene or safety reasons (for example, personalised products).
Refunds
- Once we have received and inspected your returned item, we will process your refund.
- Refunds will be issued to your original payment method within 14 days of us receiving the returned goods.
- Please note:
- Original shipping costs are non-refundable.
- Return shipping costs are the responsibility of the customer. We recommend using a tracked delivery service, as we cannot be held responsible for lost or undelivered returns.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us immediately. In such cases, we will cover the cost of return shipping and issue a full refund or replacement.
How to Return an Item
To start a return, please contact us at info@gappayuk.com with your order number and details of the item you wish to return. We will provide you with instructions on how to send your item back to us.
