Returns policy


Please email [email protected] for a returns authorisation number (RMA#). We will organise collection of returns from a place of your choice for "wrong" and / or faulty items where a valid RMA number has been approved. Items are not considered as "wrong" if they are fit for the purpose as described by Gappayuk Ltd. at the time of ordering.

If you want to exchange an item, e.g. for a different size, please email [email protected] or use our Contact Us form giving details.


Any cancellation for services or goods are subject to 20% of total order / line value if notified to [email protected] more than 10 days before planned delivery. For orders cancelled 10 days or less before planned delivery, a cancellation fee of 50% will be applied.